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Returns & Refunds

If you are at all unhappy with your purchase, provided the goods are unopened and unused you can return them for a refund, exchange or store credit within 7 days of receiving your parcel. 

Please note postage costs will not be refunded for the initial order or costs incurred returning the item to us

If the goods are deemed faulty we will reimburse you for any postage costs incurred.

Please email us at shop@urbannaturals.co.nz or call us on +64 (6) 3789381 if you have any queries.